Frequently Asked Questions

A: Yes, we welcome sample orders for testing and quality inspection.
We also offer customization services , allowing you to request specific voltage, capacity, size, or communication protocols.

A: Our batteries are certified with CE, UL, MSDS, UN38.3 , and other international standards. These ensure compliance with global safety and environmental regulations.

A: We provide pre-production samples for testing before mass production begins. All products undergo strict QC inspections before shipment to ensure performance and reliability.

A: We prioritize product quality and competitive pricing to protect our customers’ interests.
Our team treats every client as a valued partner, offering transparent communication, fast response, and professional support – no matter where you're from.

A: Our main offerings include:

• Robot Lithium Battery (AGV / AMR / forklift)
• Industrial Battery
• Power Battery
• Special-purpose Battery
• Energy Storage Battery
• Custom Battery Solution Service

A:

• For standard battery chargers in stock: 10–12 days after payment confirmation .
• For customized battery solutions: 45–55 days (including design, production, testing, and packaging.
• If you have urgent needs, please let us know – we’ll try our best to expedite the process.

A: We offer two major service categories:
1. Customization Services:

• Voltage, Capacity, Dimensions
• Communication Protocols (RS485, CAN, etc.)
• Logo & Packaging Customization
• Sample-based or detailed specification-based production

2. After-Sales Service:

• 12-month warranty on all products
• Prompt technical support during warranty period
• Easy replacement or repair options if quality issues occur

We accept small MOQs for samples and bulk orders for production runs.

By sea, air, or express (DHL, FedEx, UPS). We also support FOB, CIF, and EXW terms.

Post-warranty support includes paid repair services and spare parts supply.